Da1 Hotels & Resorts
Legal

Privacy Policy

Last updated: August 2026

1. Introduction

This Privacy Policy explains how Da1 Group ("we", "us", or "our"), operating Da1 Hotels & Resorts, collects, uses, and protects your personal information when you visit da1group.com (the "Site") or interact with our services.

By accessing or using our Site, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Site.

2. Information We Collect

We collect information you provide directly to us when you fill out inquiry forms, request property information, or contact our team. This may include:

  • Full name
  • Email address
  • Phone number or WhatsApp contact
  • Country of residence
  • Investment interests and preferences
  • Any messages or details you provide in communications with us

3. Visitor Tracking & Analytics

We use a proprietary CRM tracking system to monitor visitor behavior on our Site. This system generates anonymous visitor IDs and session IDs to understand how users interact with our content, including page views, scroll depth, clicks, and form interactions.

This data helps us optimize our website experience, attribute leads to the correct marketing channels, and provide personalized service to prospective investors. Tracking data is linked to your identity only when you submit a form or explicitly identify yourself.

We also use Google Analytics (via Google Tag Manager) for aggregate traffic analysis and marketing attribution.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to your inquiries and providing requested property information
  • Sending you brochures, catalogues, and investment details
  • Communicating about properties, pricing, and availability
  • Improving our website content, design, and user experience
  • Analyzing marketing performance and attributing leads to campaigns
  • Sending periodic updates about Da1 Group projects (you may opt out at any time)
  • Complying with legal obligations and protecting our legitimate business interests

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

  • Essential cookies — required for the website to function correctly
  • Analytics cookies — help us understand how visitors interact with our Site
  • Tracking cookies — used by our CRM system to identify returning visitors and attribute conversions
  • Marketing cookies — used to measure the effectiveness of advertising campaigns

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the Site.

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

  • Internal teams — our sales, concierge, and investment advisory staff to respond to your inquiries
  • Service providers — third-party platforms that process data on our behalf (e.g., email delivery, CRM hosting, analytics)
  • Legal authorities — when required by law, court order, or to protect our legal rights

All third-party service providers are bound by confidentiality obligations and may only use your data to provide services to us.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include encrypted data transmission (HTTPS), secure server infrastructure, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. Visitor tracking data is typically retained for 24 months. Lead and inquiry data is retained for the duration of our business relationship and thereafter for legitimate business purposes.

You may request deletion of your personal data at any time by contacting us at the details provided below.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you
  • Rectification — request correction of inaccurate or incomplete data
  • Erasure — request deletion of your personal data ("right to be forgotten")
  • Restriction — request that we limit processing of your data
  • Portability — receive your data in a structured, machine-readable format
  • Objection — object to certain types of processing, including direct marketing
  • Withdrawal — withdraw consent to processing at any time

To exercise any of these rights, please contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Tanzania, the United Arab Emirates, and the United States. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your data.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the updated version on this page and revise the "last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Email: [email protected]
  • Website: https://da1group.com
  • Subject line: Privacy Policy Inquiry